Yes, most Amazfit devices are compatible with both Apple iOS and Samsung, Google or other Android OS based mobile phones.
Yes, the Zepp app does sync with certain fitness, heath, or sports apps such as Strava, adidas Running, TrainingPeaks (via Terra), komoot, Relive, Google Fit, Apple Health. Other apps such as Samsung Health or Myfitnesspal do not sync. Please contact support.na@amazfit.com for further information.
With up to 10 days of battery life under typical use.
The Helio Strap takes less than 2 hours to fully charge from empty. Once fully charged the battery life on the Helio Strap will last 10 days.
The Helio Strap features a water-resistance grade of 5 ATM, meaning it can withstand pressure equivalent to 50 meters of static water depth for up to 10 minutes.
Amazfit is committed to sustainability, striving to minimize environmental impact and promote waste reduction across its products and operations. Many users already have an extra unused USB-C cable. If you do not have one, please reach out to our Customer Support at support.na@amazfit.com.
If your Amazfit device Bluetooth keeps disconnecting from your mobile device, please ensure that both the Zepp app and your device's operating system are up to date. Restart your device, then try reconnecting via Bluetooth. If the problem persists, consider performing a factory reset on your device. For further assistance, contact support at support.na@amazfit.com.